Halloween Express Reviews

2.3

/5.0

45 customer reviews

5

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11

4

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2

3

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2

2

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3

1

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27

29 %

reviewers recommend

Halloween Express

Note: The star rating (2.3 out of 5) is an average of all ratings, which reflects the average customer review of a business. We publish both positive and negative reviews after reviewing them.

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45 Customer Reviews

by Carl685

Sep 13, 2022

DONT ORDER FROM THEM! YOU WONT GET!

I ordered a Darth Vader mask and it was set for delivery.
Then 2 days later they sent an email they don't have it in stock SORRY...
No one should ever order from here If their inventory system is so bad that they can't tell if an item is in stock when you order it, and their customer service is the worst. When I was talking to a customer service rep. She didn't care or listen to me.
I should have looked at their overall ratings before ordering they are a ( 1) not surprised.
DON'T ORDER ANYTHING FROM HERE.

by Gilbert Alvarez

Aug 01, 2022

Got a fabulous pineapple costume…

Got a fabulous pineapple costume delivered in 3 days. Just what we wanted!

by Bob452

Jul 31, 2022

Overall not bad prop

Overall not bad prop, but bowl is very flimsy and bent a little bit. I thought for the price bowl would be better quality. But I like the concept!

by Andrea403

Jul 29, 2022

Fast shipping, items work great

The Halloween items I ordered came extremely fast. They were not too bad to assemble but the wiring hookup takes some time to get them all correct. The props worked perfect and can't wait to put out this year.

by Courtney G.

Jul 26, 2022

Quick service

Quick service, a little pricey but thats ok.

by Zoe Green

Jul 23, 2022

Great choice.…

Costume was as described and fit perfectly. Also delivered on time . Very happy with the quality.

by Alex741

Jun 07, 2022

Horrible customer service

Horrible customer service! They canceled half of my order without even informing me. They refunded the cost of the item but didn't refund the shipping fees associated with the canceled items. I spent a week emailing and calling trying to reach out to the company with no luck. In fact I still have not heard back from the company. My item never shipped! I ended up having to call the 888 number on my bank statement in order to have the entire order just canceled and refunded. I would not waste my time or money with this business. HORRIBLE EXPERIENCE!!

by Josephine R.

May 26, 2022

I will never order from this site…

I will never order from this site again. The wig I ordered was inferior and did not work. I spent time on the phone to get an RMA return code and when I went to return today to the PO the least expensive shipping for a 17.00 wig was 10.50. I assumed you had free returns and I am so upset about this.

by Vera

Apr 07, 2022

Scream 25th anniversary collectors box set

Well I ordered a 25th anniversary scream collectors box set and the mask that it came with looks terrible! I understand they had a bad run but this one shouldn’t even have been sent out. So I’m pretty dissatisfied with what I received to be fair.

by Leah94

Mar 13, 2022

I bought this animatronic and its…

I bought this animatronic and its extremely cool in person. The box unfortunately came crushed with one side completely torn up, thankfully all pieces were tied to the inside of the box so no pieces were missing or fell out. But the item itself was not damaged and is in perfect condition. Definitely recommend it, awesome prop!

Questions & Answers

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Q:

Hello - need to know if I place an order today, If I will have my shipment by Monday, October 30th

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Q:

I purchased a kids costume on October 9, 2016 from the store on New Circle Road in Lexington....I told my grandsons parents to try it on him as we didn't have time to try it on...they didn't and on Halloween the size 10 racing car costume was too small and he couldn't wear it..had to find another one elsewhere..can I get a size 12 in this costume since he didn't wear it at all...I paid $42 for this one and didn't realize how small they ran...we held it up to him at the store and it looked true to size but was very very short in the crotch and he was afraid it would tear..please advise me...this is a lot of money for a costume and at least a size 12 would allow him to wear it next year...thanks

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